Privacy Policy

Lethara - Privacy Policy


Last Updated: [Date]

At LETHARA, we take your privacy seriously. This Privacy Policy outlines how we collect, use, share, and protect your personal data when you interact with us through our website, physical stores, mobile applications, or other services. We are committed to safeguarding your privacy and providing transparency about how we handle your information. Please take the time to read this policy carefully to understand our practices regarding your personal data.

1. Who We Are? 

LETHARA is a premium leather goods retailer committed to respecting and protecting your privacy. For the purposes of this Privacy Policy, “we,” “us,” and “our” refer to LETHARA, and “you” refers to users of our website and services. LETHARA operates the website [www.lethara.com] and offers various online and in-store services related to the purchase of our leather products. We act as the data controller, which means we are responsible for the collection, use, and management of your personal data.

2. What Information We Collect? 

We collect different types of information depending on how you interact with LETHARA. Below is a summary of the personal data we may collect:

2.1. Information You Provide to Us 

  • Contact Information: Name, email address, phone number, shipping and billing address.
  • Payment Information: Credit or debit card details, payment transaction history (we do not store card details on our servers).
  • Account Information: Username, password, and purchase history if you create an account with us.
  • Communication Preferences: Your preferences for receiving marketing emails or notifications.

2.2. Information Collected Automatically 

When you browse our website or interact with our digital services, we may automatically collect:
  • Device Information: IP address, browser type, operating system.
  • Browsing Behaviour: Pages viewed, links clicked, time spent on our website, and referral sources.
  • Location Data: If permitted, we may collect your location for app features or to provide location-specific services.

3. How We Use Your Personal Data 

At LETHARA, we process your personal data for various purposes, always ensuring that there is a legal basis for the processing. The primary reasons we collect your data include:
  • Order Processing: To fulfil your purchase, process payments, and arrange delivery of your products.
  • Account Management: To enable you to create and manage an account with us, track your orders, and view purchase history.
  • Customer Service: To provide support, respond to inquiries, and handle any issues you encounter with your purchases or experience.
  • Marketing and Promotions: With your consent, we may use your data to send promotional materials, updates about new products, or special offers.
  • Improving Our Services: We analyse your interactions with our website to improve userexperience, optimise content, and ensure website security. 
We always ensure that we process your personal data based on legal grounds, such as performing a contract, complying with legal obligations, or obtaining your consent for specific activities like marketing communications.

4. Sharing Your Information 

We only share your personal data when it is necessary to provide our services or comply with legal requirements. Here’s how we may share your information:
  • Service Providers: We work with third-party service providers to process payments, deliver products, provide marketing services, and analyse website performance. These partners are obligated to protect your data and use it solely for the purposes we specify.
  • Legal Compliance: We may share your information if required by law, such as in response to a court order or legal process.
  • Business Transactions: If LETHARA undergoes a merger, acquisition, or sale of assets, your personal data may be transferred as part of the business transaction. We will notify you of any such changes in ownership or use of your personal data.

5. How We Protect Your Information 

Your personal data’s security is a top priority at LETHARA. We implement robust security measures to protect your information against unauthorised access, alteration, or disclosure.

These include: 
  • Encryption: Payment transactions and sensitive data are encrypted using SSL (Secure Socket Layer) technology. 
  • Access Control: Access to your personal data is restricted to authorised employees and service providers who need the information to perform their duties. 
  • Data Storage: We store your personal information on secure servers with up-to-date security protocols.
While we take significant measures to protect your data, please note that no method of internet transmission or electronic storage is entirely secure. We encourage you to also take precautions, such as using strong passwords and logging out of your account when finished.

6. Your Privacy Rights 

Under applicable data protection laws, you have several rights regarding your personal data.

These include:
  • Access: You can request a copy of the personal data we hold about you.
  • Correction: You can ask us to correct any inaccurate or incomplete data.
  • Deletion: You can request that we delete your personal data, subject to certain legal exceptions.
  • Objection: You can object to the processing of your data for direct marketing purposes.
  • Data Portability: You can request a copy of your data in a machine-readable format to transfer to another service provider.
  • Withdrawal of Consent: If you have given consent for specific data processing, you can withdraw it at any time.
To exercise any of these rights, please contact us at [Support Email]. We will respond to your request within a reasonable time-frame, typically within 30 days.

7. Data Retention 

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, tax, or reporting obligations. If you close your account or no longer use our services, we will securely delete or anonymise your data after the applicable retention period.

8. Cookies and Tracking Technologies 

Our website uses cookies to enhance your browsing experience and to gather analytics about how our visitors use the site. Cookies are small data files stored on your device to track usage patterns, preferences, and site functionality.

We use cookies for:
  • Essential Website Functions: To ensure the website functions properly, including login and shopping cart features.
  • Analytics: To understand how visitors use our website and improve performance.
  • Marketing: To deliver targeted advertisements based on your browsing behaviour. You can control cookies through your browser settings but disabling them may limit your ability to use certain features of our website. For more detailed information, please refer to our Cookie Policy. 

9. International Data Transfers 

As a global company, your personal data may be transferred to and stored in countries outside of your home country. When such transfers occur, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs), to protect your personal data in accordance with applicable privacy laws.

10. Changes to Our Privacy Policy 

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you via email or prominently display a notice on our website. Please review this policy periodically to stay informed about how we protect your personal data.

11. Contact Us 

If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your personal data, please feel free to contact us:

Email: [Support Email]

Phone: [Customer Service Phone Number]

Mail: [LETHARA Address]

We are here to help ensure that your privacy is protected and respected.