Quality & Warranty Policy

LETHARA - Quality & Warranty Policy

At LETHARA, we are deeply committed to providing our customers with products that reflect the highest standards of craftsmanship, durability, and style. We stand behind the quality of our leather goods and are proud to offer a warranty that assures our customers of our dedication to excellence. Our Quality & Warranty Policy is designed to give you confidence in your purchase and provide clarity on what you can expect from our products and the warranty coverage that applies.

1. Quality Commitment 

We use only premium materials and employ skilled artisans to ensure that every LETHARA product meets the highest standards. From the leather itself to the stitching and hardware, every detail is carefully crafted to ensure long-lasting quality. Each product undergoes a final inspection before it reaches you.

2. Warranty Coverage 

We stand by the integrity of our products and offer a comprehensive warranty to cover defects in materials and workmanship. Our warranty provides protection against any manufacturing defects that may affect the performance or durability of your LETHARA product.


• Duration: All LETHARA products are covered by 10 years of warranty from the date of purchase. This warranty period begins on the day your product is delivered and extends for the duration stated on your warranty card or product page.

• Coverage Details: Our warranty covers defects in materials and workmanship, including issues such as:
  • Faulty stitching.
  • Broken or malfunctioning hardware (e.g., zippers, buckles, clasps).
  • Leather cracking or tearing under normal use.
  • Issues with lining or structural components that affect the usability of the product.
  • This warranty is designed to give you peace of mind and assurance that your product is built to last.

3. What Is Not Covered? 

While our warranty is extensive, it is important to note that it does not cover damage caused by improper use, accidents, or general wear and tear. Specific exclusions include:
  • General Wear and Tear: Over time, all leather products naturally develop a patina, and signs of use such as scuffs, scratches, or changes in colour are considered part of the normal aging process and are not covered by the warranty.
  • Damage Caused by Improper Care: Any damage caused by exposure to extreme weather, improper storage, contact with chemicals, or failure to follow care instructions is not covered.
  • Accidental Damage: Accidental damage, such as tears, stains, or scratches caused by external factors, will not be covered under the warranty.
  • Modifications or Repairs: Any modifications or repairs made by a third party that have not been authorised by LETHARA will void the warranty. 

4. Filing a Warranty Claim 

If you believe your product has a manufacturing defect that is covered under our warranty, we are here to assist you in resolving the issue as quickly as possible. To file a warranty claim, please follow the steps below:

4.1-Contact Us

Reach out to our customer service team at [Support Email] or [Customer Service Phone Number] to initiate the warranty claim process. Please include your order number, a detailed description of the issue, and any photos that clearly show the defect.

4.2-Evaluation

Once we receive your claim, our quality control team will review the information provided and determine whether the issue is covered by our warranty. In some cases, we may request that you send the product back for a more detailed inspection.

4.3-Resolution

If the defect is covered under the warranty, we will offer one of the following resolutions:
  • Repair: If the defect is repairable, we will offer to repair the product at no additional cost to you.
  • Replacement: If the issue cannot be repaired, we will replace the defective product with a new one.
  • Refund: In rare cases where neither repair nor replacement is feasible, we may offer a refund for the original purchase price of the product.
Our goal is to ensure that you are satisfied with the resolution and continue to enjoy your LETHARA product for years to come.

5. Contact Us for Assistance 

At LETHARA, customer satisfaction is our top priority. If you have any questions about our Quality & Warranty Policy or need assistance with your product, please don’t hesitate to reach out to us at [Support Email] or [Customer Service Phone Number]. Our dedicated team is here to help resolve any issues and ensure that you have a positive experience with our products.