Customs Policy

LETHARA - Customs Tax Policy

At LETHARA, we strive to provide a smooth and transparent shopping experience for our customers, no matter where they are located. As part of this commitment, we aim to clarify how customs duties, taxes, and import fees may impact your order when shipping internationally. Please read the following policy to understand how customs taxes are handled for purchases made on our website.

1. Understanding Customs Duties and Taxes 

When purchasing products from LETHARA and having them shipped to a destination outside of [Country/Region], your order may be subject to customs duties, taxes, and other import fees imposed by the destination country. These charges are typically collected by the customs authorities upon arrival of your goods and are separate from the product price and shipping costs.

Customs duties and taxes are applied based on various factors, including:

-The Value of the Goods: Higher-value goods may incur higher duties or taxes.

-The Type of Products: Different countries classify products differently, and certain items may attract higher rates.

-Local Regulations: Each country has its own rules and thresholds for when customs duties and taxes are applied. LETHARA has no control over these charges, as they are determined by your local customs office. Customers are responsible for understanding their country’s regulations and covering any applicable fees.

2. Who Is Responsible for Customs Fees? 

As the buyer, you are responsible for any customs duties, taxes, or fees imposed by the customs authorities in your country. These charges are typically due once your package arrives at its destination. The number of duties and taxes can vary widely depending on the value of the package, the country’s specific regulations, and the type of products you’ve ordered.

- Payment of Duties and Taxes: If duties or taxes are assessed, the local customs office may require you to pay these charges before releasing your package for delivery. These fees are not included in the total price of your order on the LETHARA website, as they are assessed separately by your local customs office.

- Handling Fees: Some postal or courier services may also charge handling fees for processing your package through customs. These fees are also the responsibility of the buyer.

We recommend that you check with your local customs office for more information about the potential fees you may incur before placing an international order.

3. Shipping and Delivery Times 

It’s important to note that customs procedures can delay the delivery of your order. While we do our best to ensure timely shipping, customs clearance can vary depending on the destination country and its specific import processes.

- Customs Delays: Your package may be held by customs authorities for inspection, which could extend the delivery time beyond the estimated time-frame provided at checkout.

- Additional Documentation: In some cases, customs may require additional documentation or information to clear your package, which could also cause delays. 

Please plan accordingly, as customs delays are beyond our control. We are happy to assist you with any questions you may have about the customs process, but it is ultimately the responsibility of the customer to monitor and provide any required documentation to the customs office.

4. Customs Declarations 

All orders shipped internationally will include a customs declaration form, as required by international shipping laws. This declaration will state the nature of the goods, their value, and any other necessary information to facilitate customs clearance.

- Accurate Declarations: LETHARA is committed to providing accurate information on all customs forms. We will not mark items as "gifts" or undervalue the contents to avoid customs duties, as this is against the law and can result in penalties for both LETHARA and the customer.

- Value of Goods: The value declared on the customs form will match the total price paid for the products, excluding shipping costs. If you use a discount code or promotional offer, the value will reflect the reduced price you paid for the goods.

5. Exemptions and Thresholds 

Some countries may offer exemptions or have thresholds below which customs duties and taxes are not applicable. For instance, small orders or low-value shipments may qualify for tax exemptions, depending on the country’s regulations.

- Duty-Free Thresholds: Many countries have a duty-free limit, meaning that orders below a certain value may not incur customs duties or taxes. These limits vary by country, so we recommend checking with your local customs office to determine whether your order will be subject to additional charges.

-Exemptions for Specific Products: Certain types of goods, including some handmade items or specialty products, may also be exempt from customs duties depending on the country’s import rules. 

It’s important to familiarise yourself with your country’s customs policies before placing an order, as LETHARA is not responsible for determining or advising on exemption qualifications. 

6. Refusal to Pay Customs Fees 

In the event that you refuse to pay the customs duties or taxes assessed by your country, your package may be returned to LETHARA. If this occurs, please be aware of the following: 

- Return Shipping Costs: You may be responsible for the cost of return shipping, and any original shipping charges will not be refunded.

- Restocking Fees: Depending on the circumstances, a restocking fee may be applied to cover the costs of processing the returned order.

- Refund Policy: If a package is returned due to non-payment of customs duties or refusal by the customer to accept delivery, refunds will only be issued for the value of the product, excluding shipping costs, duties, taxes, and any return fees incurred by LETHARA.

We strongly encourage customers to understand and prepare for any applicable customs fees before placing an order.

7. Country-Specific Customs Information

Customs regulations, fees, and procedures vary by country. For specific questions regarding customs duties, taxes, or import fees in your country, we recommend reaching out directly to your local customs office. They will be able to provide the most accurate and up-to-date information about any potential charges and how they may apply to your order.To assist our customers, LETHARA may provide general customs information for certain countries where we frequently ship. However, please note that this information is subject to change, and it is the customer’s responsibility to verify the accuracy of any customs-related details before placing an order.

8. Contact Us for Assistance 

At LETHARA, we understand that customs duties and taxes can be a confusing aspect of international shopping, and we’re here to help. If you have any questions about how customs taxes might affect your order or need assistance understanding the customs process, please don’t hesitate to reach out to our customer service team at [Support Email] or [Customer Service Phone Number].We’re happy to provide guidance or help you navigate any issues related to customs, duties, or taxes for your international order. 

At LETHARA, we are committed to transparency and ensuring that our customers have a clear understanding of how customs duties and taxes may affect their purchases. By following this policy, we aim to make your international shopping experience as seamless as possible.