FAQ's

Got pressing questions?

We’ve got you covered. Step into the world of Lethara and explore answers to all your queries about our premium leather products. Discover our story, craftsmanship, and policies because understanding Lethara should be as effortless as wearing it.

ORDERS
ORDERS

We provide a detailed size chart with each product to help you find the perfect fit. If you’re unsure, our customer service team is available to assist with personalized sizing recommendations.

We accept all major credit cards, PayPal, and other secure payment options. Your payment information is always protected with advanced encryption.

Absolutely! We offer customization options for many of our products. You can select specific measurements, colors, and even design details to create a piece that’s uniquely yours.

If you need to cancel or make changes to your order, please contact us as soon as possible. We’ll do our best to accommodate your request if the order has not yet been processed.

You simply need to place an order, and your account will be created automatically. You can use it to check the status of your orders.

Yes, we offer special pricing and discounts for bulk or corporate orders. Please contact our sales team for more details.

If you’re unsure about what to choose, our customer service team is here to help. Whether you need style advice, fit recommendations, or product details, we’re happy to assist you in finding the perfect piece.

No, it’s not necessary to create an account. You can place an order as a guest. However, having an account allows you to track orders and store your information for future purchases.

To find the right size, use a measuring tape to measure your chest, waist, and hips. Refer to our sizing chart on the product page for guidance on choosing the best fit. If you need help, our customer service team is ready to assist.

SHIPPING
SHIPPING

Yes, we provide free worldwide shipping on all orders. Your Lethara purchase will be delivered to your doorstep, no matter where you are.

Orders are typically processed within 1-2 business days. Shipping times vary depending on your location, but most orders are delivered within 5-7 business days.

Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your package until it arrives.

We provide fast and reliable shipping options. Most of our products are shipped via DHL Express, ensuring quick delivery. We also offer shipping through FedEx for added convenience.

If your order is still in processing status, please send us your Order Number and Correct Address at info@lethara.com from the email ID you used while placing the order.

RETURNS
RETURNS

We offer easy returns within 30 days of purchase. If you’re not satisfied with your order, you can return it for a full refund or exchange, provided the item is unused and in its original condition.

If you receive a damaged or defective item, please contact us immediately. We will arrange for a return or exchange at no additional cost to you.

Lethara provides a 10-year warranty on all leather products, covering any defects in materials or workmanship. This ensures your purchase is protected for years to come.

CARE
CARE

To maintain the quality of your leather products, avoid exposure to direct sunlight and moisture. Use a leather conditioner periodically to keep the material supple and store items in a cool, dry place.

To clean your leather jacket, wipe it gently with a soft, damp cloth. For deeper cleaning, use a mild leather cleaner. Always test the cleaner on a small, hidden area first. Avoid using harsh chemicals or soaking the jacket in water.

Store your leather jacket in a cool, dry place away from direct sunlight. Hang it on a padded hanger to maintain its shape. Avoid plastic bags as leather needs to breathe.

While occasional light rain won’t harm your leather jacket, it’s best to avoid getting it wet. If it does get wet, pat it dry with a soft cloth and let it air dry naturally. Avoid using heat to dry the leather.

GENERAL
GENERAL

Lethara specializes in a wide range of leather goods, including jackets, pants, vests, and accessories. Each product is crafted with genuine leather to ensure superior quality and durability.

Lethara is committed to sustainability and ethical practices. We source our leather from responsible suppliers who prioritize animal welfare and environmental sustainability.

If an item is out of stock, you can sign up for a restock notification on the product page. We’ll notify you as soon as the item becomes available again.

Lethara stands out with our commitment to craftsmanship, quality, and sustainability. We use only the finest materials, ethically sourced, and our designs are exclusive, blending timeless style with modern innovation.

Yes, we offer digital gift cards in various amounts. They make the perfect gift for any leather enthusiast and can be used on any Lethara product.

NO. Not at all. We are using PayPal’s checkout system which is one of safest ways for online purchases.

You can reach our customer support team via email, phone, or live chat on our website. We’re here to help with any questions or concerns you may have.